Terms and Conditions

These are the terms applying to all sales and are the basis upon which orders are accepted. They will apply, unless varied in writing, to all future transactions. When you order from us, it is assumed you have read and understand the terms and conditions below. If you have questions or concerns, please email us at info@flickwine.com.

PLEASE NOTE: On older vintages, we make every effort to secure and offer wines that have benefited from consistently proper cellar conditions. All wines are carefully inspected by our team who describe the wines as accurately as possible at the time of inspection. It is the industry standard for shops such as ours, and the policy of Flickinger Wines, that wines are purchased at the buyer's risk in case of a problem. We do not issue refunds on wines. With that said, if you have ANY questions please call or email us.

1. Prices
   Unless the contrary is shown, prices on this site are:
   • Per bottle as indicated
   • Exclusive of Taxes when applicable
   • Exclusive of delivery charges
   • Provisional and subject to our confirmation, upon acceptance of order
   
   
2. Payment
   Payment is due when the order is taken, and may be by major credit card, bank transfer, or check (allow 5 working days for checks to clear). Until all sums due to us have been paid we shall be entitled to retain possession of any goods to which you would otherwise be entitled. We charge a 10% restocking fee for cancelled orders.
   
3. Pre-Arrival Orders
   On pre-arrival orders, we will collect the cost of the wine and of the shipping method chosen at the time the order is placed. [Please note that we pay for this wine in advance as well. We are NOT getting the float on your money. With all pre-arrivals, things happen beyond our control that move ship dates. We apologize in advance for this.] Should the method change when the order is shipped, either a refund or an additional charge will be applied. Should no indication be made on the order, ground shipping will be assumed, charged and reconfirmed before shipment. By their nature, dates quoted for pre-arrivals are subject to change. We do not recommend counting on pre-arrival dates for wines for special ocassions, tastings, etc. There are too many variables beyond our control to promise exact dates.
   
   
4. Delivery
   An adult must be present to sign for delivery. We transfer title to customers in Illinois and in turn facilitate the shipment of your wine.

   Any indication as to when wines will be available for delivery or collection is an estimate only and is not intended to be binding. We will notify you once wines are available and please give us at least 48 hours notice before collection. International transport may be arranged by us as your agent at the rates of charge indicated. We shall be entitled to claim a storage and administration charge for goods which have not been collected/delivered (unrelated to weather) within three months of purchase.

   We do not accept returns of wine that is distressed due to shipping. We can not be responsible nor can we replace bottles damaged by the weather. Again, the ultimate shipping method and timing is yours.

   Delivery Attempt
   It is the Customer's responsibility to be present at the time of delivery. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to Flickinger Wines. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.